Our proactive approach, our people, our impeccable support, our technology, and the methodologies we follow will ensure secure, uninterrupted, game-changing service.
With ingenuIT, you can expect more from your IT. With our proactive-preventative approach, our clients experience tremendous savings, benefit from informed recommendations, and feel confident that if we need to spend your money, we do so as if it were our own.
Our objective is to build strong, long-term relationships. Technology can be frustrating at times and we take pride in providing a friendly, dedicated account team. We do not take a sales-focused approach but rather one where we are invested in delivering exceptional, customized service, and above all, give you the honest information you need to make informed decisions. We do everything possible to provide exceptional, high quality IT management and service.
Our core values and people set us apart from other managed service providers. We’re proud and humbled by our retention of our existing clients year-to-year.
• We are always positive and respectful to everyone.
• We judge our actions by how they provide value to you.
• We recognize our goal is to help you achieve your goals.
• We recognize our performance impacts your performance.
• We deliver on our commitments on-time or earlier.
• We take ownership of any issue affecting your business and focus on rapid resolution and learning.
• We approach issues / challenges with a focus on your business goals / outcomes.
• We recognize the best solution to a business problem is not always technical.
• We are committed to our individual and collective professional development.
• We only work with clients with who we share similar core values (formal or informal).
• We value the power of honesty and have the courage to use it.
• We don’t make promises we cannot keep.
We are committed to best-of-breed, state of the art technology and tools. All facets of your infrastructure are updated in real time. We never cut corners and are committed to integrity and customized solutions that fit your specifc needs. Technology can be frustrating at times and we take pride in providing our clients with a friendly, dedicated account team that will patiently guide you through the technology maze. Serving global leaders to entrepreneurs, we tailor our process based on your scale and structure.
Through a combination of manufacturer recommendations and 15 years of experience, we employ standards that ensure your systems meet your businsess requirements and exceed your expectations. We take security very seriously and leave nothing to chance. All of our critical systems are protected by two-factor authentication and all critical passwords are changed daily.
ingenuIT’s proactive approach has prevented costly blindsides and mystery super-bills. As a company also in the service contract business, we understand the value as well as the initial customer resistance to flat fees. ingenuIT has saved us thousands and are extremely responsive and forward thinking. We have experienced 100% worry-free IT since our partnership began.
Our 15-year relationship with ingenuIT demonstrates the essence of true partnership. They crafted our technology platform virtually from scratch, positioned us for growth, and have helped us navigate through very difficult times as well. As a nonprofit, we have unique needs and they have been very proactive in helping us meet those needs and head off any challenges. ingenuIT has also played a critical role providing seamless automation and architected our IT structure to eliminate the need for IT headcount, a true hard cost savings which is paramount in our sector. Perhaps most importantly, ingenuIT has been absolutely trustworthy with the most confidential of information involved in back up processes.
We found ingenuIT on Google and never looked back. They’ve been a seamless partner and have proactively navigated us through the IT maze and made superb, experienced recommendations as our company has grown. We’ve been able to avoid in-house overhead and find their team extremely responsive. The quarterly meetings insure we’re ahead of the curve and always prepared.
Secure, uninterrupted service is a “make or break” expectation of our clients. If our clients are inconvenienced it has an immediate, negative impact. Since hiring ingenuIT, we have had zero interruption of service and experienced 100% satisfaction with our technology. We are no longer subject to unpredictable downtime or any privacy issues a refreshing find on Google.