Our proactive approach, our people, our impeccable support, our technology, and the methodologies we follow ensure secure, uninterrupted, game-changing service. You will wonder why you ever worked with anyone else.
With ingenuIT, you can expect more from your IT services provider. Through our proactive-preventative approach, our clients experience tremendous savings, benefit from informed recommendations, and you can be assured that we spend your money as if it is our own.
We build strong, long-term relationships – many of our clients have been with us for over 15 years! Our friendly, dedicated account team is invested in delivering exceptional, customized IT services with a focus on providing the honest information you need to make the right decision for your business. We do everything possible to provide exceptional, high quality IT services and management.
Our core values and people set us apart from other managed service providers. We’re proud and humbled by our retention of our existing clients year-to-year.
• We are always positive and respectful to everyone.
• We judge our actions by how they provide value to you.
• We recognize our goal is to help you achieve your goals.
• We recognize our performance impacts your performance.
• We deliver on our commitments on-time or earlier.
• We take ownership of any issue affecting your business and focus on rapid resolution and learning.
• We approach issues / challenges with a focus on your business goals / outcomes.
• We recognize the best solution to a business problem is not always technical.
• We are committed to our individual and collective professional development.
• We only work with clients with who we share similar core values (formal or informal).
• We value the power of honesty and have the courage to use it.
• We don’t make promises we cannot keep.
Our IT management and monitoring capabilities are driven by state-of-the-art technologies. We spare no expense in ensuring our team has access to the best tools available. All facets of our clients’ IT infrastructure are monitored and managed in real time. We are committed to doing everything right the first time. Our team is rigorously trained and repeatedly reinforced on the benefits of doing it right the first time, every time. Our attention to detail ensures you do not experience the frustrations of repeated attempts at resolving an issue. Additionally, careful attention to detail significantly reduces the chances of having a problem in the first place.
Providing effective and relatively trouble-free IT services may seem complex and difficult to master. Here is our little secret: It’s significantly easier (not easy) to provide IT services when your entire team is able to follow standards developed over nearly 20 years in business. Using a bullet-proof combination of hardware/software vendor recommended best practices, industry standards like ITIL, NIST, etc. and battle-tested processes learned over the years, ingenuIT is able virtually guarantee reliable and effective IT services. New employees often comment that we are the most organized and standardized IT services organization they have ever worked. Virtually every process we undertake is documented with step-by-step instructions for our team to follow. For client-specific projects, we thoroughly research, plan and test virtually every facet of the project to ensure success.
ingenuIT has been our "go to" for technical support for over 20 years. I rely on their professionalism, dependability and "know how". They are never more than a phone call or a client support email away when we need help. I know that I can trust that the technical advice they offer makes sense for the our business and the customers we serve. We know that they are there to back up the work that they do. The ingenuIT team stays abreast of evolving technology trends - which seem to be changing day by day. They have warned me away fads and made me pay attention to changes that will affect our ability to function on a daily basis.
ingenuIT’s proactive approach has prevented costly blindsides and mystery super-bills. As a company also in the service contract business, we understand the value as well as the initial customer resistance to flat fees. ingenuIT has saved us thousands and are extremely responsive and forward thinking. We have experienced 100% worry-free IT since our partnership began.
Our 15-year relationship with ingenuIT demonstrates the essence of true partnership. They crafted our technology platform virtually from scratch, positioned us for growth, and have helped us navigate through very difficult times as well. As a nonprofit, we have unique needs and they have been very proactive in helping us meet those needs and head off any challenges. ingenuIT has also played a critical role providing seamless automation and architected our IT structure to eliminate the need for IT headcount, a true hard cost savings which is paramount in our sector. Perhaps most importantly, ingenuIT has been absolutely trustworthy with the most confidential of information involved in back up processes.
We found ingenuIT on Google and never looked back. They’ve been a seamless partner and have proactively navigated us through the IT maze and made superb, experienced recommendations as our company has grown. We’ve been able to avoid in-house overhead and find their team extremely responsive. The quarterly meetings insure we’re ahead of the curve and always prepared.