There may come a point in time when a user notices that their Microsoft Outlook is working offline. While Outlook is offline, the user will not be able to send or receive email. Outlook may have switched to offline mode for a variety of reasons (i.e. loss of internet connectivity while trying to do a send/receive). Fortunately, there is a simple fix for this problem.
- Open Microsoft Outlook.
- Click on the Send/Receive tab located at the top left of the Outlook screen.
- In the Preferences section of the Send/Receive toolbar, click on the Work Offline button.
Note: A user should only click the Work Offline button in order to turn it off. The user should not click this button if it does not already appear to be activated.
Article ID: 80, Created On: 11/23/2010, Modified: 11/23/2010