Support. When You Need Us.
When you need support right now, our remote support solution gives us the ability to help you no matter where you are. Our consultants will provide you with a secure session key and you will be prompted to download a small application. Once you have installed the application, we can view and control your computer, upload fixes and updates, and do a quick diagnostic of your computer. The best part is that while we are doing our work, you can see exactly what we are doing. Maybe next time you won’t need us as you will have learned a little something along the way.
If you’re concerned about security, don’t worry. Our remote support uses strong encryption and uninstalled after the support session ends and we can no longer access any part of your computer.
We look forward to serving you as quickly and efficiently as possible!