Proactive Action Results in Maximum Effectiveness
Maintaining focus on your company’s mission is a key challenges when running a small business. Distractions generated by technology difficulties sap energy and lead to lost opportunities. As your technology partner, ingenuIT recognizes our primary role is to ensure that technology is an effective tool and not a distraction. We can help you minimize technical surprises through our proactive approach that focuses on monitoring, maintenance, and documentation.
Proactive Network Monitoring Eliminates Costly Surprises
Our proactive monitorIT solution will monitor virtually every aspect of your technology in real-time — 24-hours a day. Whether it’s a workstation with outdated antivirus or a failing hard drive in a server, we use our proactive technology to ensure that your technology keeps running. Not only will we actively monitor your entire system for potential problems, we also perform maintenance on your systems and ensure they are running as efficiently as possible. Routine maintenance like defragmenting hard drives, deleting temporary files, checking hard drives for errors and other functions are done automatically as needed. And to ensure transparency in our work you will receive a daily health report, a monthly overall status report and access to a real time status dashboard.
Thorough Documentation Ensures Consistent Service
Having a thorough understanding of your technology’s history is essential when providing you with the most effective and efficient service possible. We not only actively monitor your current network status — we also maintain meticulous documentation on everything we do. Our advanced client management system will enable us to document every action we take on your behalf. We will maintain and track valuable software license keys, workstation and server configuration, software inventories, relevant passwords, important dates such as warranty expiration, domain name expiration, antivirus license expiration, and much more. One of our key company policies is: If someone might be able to use this information in the future, document it.